Accountly

Support

Last updated: June 24, 2026

Need a hand with Accountly? We're here to help you get the most out of every feature.

Contact us

Email support@addoneplugins.com and our team will get back to you, typically within one business day. Please include your .myshopify.com store domain and a short description of the issue so we can help faster.

Frequently asked questions

How do I install Accountly?

Install Accountly from the Shopify App Store. Once installed, open the app from your Shopify admin and enable the features you want from the Settings page — no theme code required.

Do I have to use every feature?

No. Accountly is modular. Turn on only the features that fit your store — loyalty, wishlist, returns, order cancellation, COD tracking, reorder, custom profile fields, referrals, or upsell — and leave the rest off.

Where do customers see these features?

Inside their Shopify customer account and on the order-status page. Accountly adds branded sections such as loyalty points, wishlist, return requests, and COD delivery status.

How does cash-on-delivery (COD) tracking work?

Enable COD mode in Settings. Accountly imports your COD orders, lets you mark them delivered or returned, reconciles collected cash, and shows customers a live delivery-status badge on their order page.

Is my data safe?

Yes. We only process the data needed to run the features you enable, and we honor Shopify's data-deletion requests. See our Privacy Policy for details.